Last updated: August 16, 2026
This Refund Policy applies to HatQuiz Premium subscriptions purchased at https://hatquiz.com. It supplements the Terms of Use. Nothing in this Policy limits the rights you have under mandatory consumer-protection laws of your country of residence.
If you are not satisfied with HatQuiz Premium, you can get your first subscription payment back within 14 days of purchase, minus the cost of the AI cards you generated during that time.
How it works:
Example: you paid $10.00 and generated 2 AI cards. Deduction: 2 × $0.50 = $1.00. Refund: $9.00.
To request a refund, email hatquizz@gmail.com from the email associated with your account within 14 days of your purchase, subject "Refund". No justification is required. We will confirm the calculated amount (number of completed generations × the rate) before processing. Requesting a refund does not by itself cancel your subscription — please also cancel via profile → "Manage subscription" to stop future charges.
Outside the guarantee in Section 1, subscription payments are non-refundable to the maximum extent permitted by law, and there are no refunds or credits for partially used billing periods. Renewal dates and full renewal prices are disclosed before purchase, and you can cancel future renewals at any time in one click; cancellation keeps your access until the end of the paid period.
We may nevertheless issue a full or partial refund in individual cases at our sole discretion (e.g., genuine technical problems that prevented you from using Premium). A discretionary refund in one case does not create an obligation in other cases.
We will always refund, regardless of Sections 1–2:
If you are a consumer in the EU/EEA or the UK, you also have a statutory right to withdraw from the contract within 14 days of purchase without giving a reason. At checkout, you expressly request that we begin providing the service immediately; if you withdraw, you are entitled to a refund less a proportionate amount for the service provided before withdrawal (Directive 2011/83/EU and implementing Spanish law).
Where both the statutory right and the Section 1 guarantee apply, we will apply whichever calculation gives you the larger refund.
Approved refunds are issued to the original payment method via Stripe, normally within 5–10 business days (bank processing times vary). Refunds are made in USD; we are not responsible for exchange-rate differences or bank fees.
When a payment is refunded, the corresponding Premium access ends immediately. AI cards you already generated remain available in your account.
If you believe a charge is wrong, please contact us first at hatquizz@gmail.com — resolving it directly is faster than a bank dispute. Chargebacks are handled under Stripe's standard dispute procedures. Abuse of the guarantee — e.g., repeated purchase-refund cycles or multiple accounts created to exploit introductory pricing — may lead to refusal of non-mandatory refunds and account suspension under the Terms of Use.
Danil Soroka (autónomo), NIF Z2657671A, Avenida de l'Oeste 39, 46001 Valencia, Spain Email: hatquizz@gmail.com — subject line "Refund".